LeadOS

Terms of Service

Last updated: May 2026

By creating an account or using the LeadOS platform (leados.net, portal.leados.net, api.leados.net), you agree to these Terms of Service ("Terms"). Please read them carefully.

1. The Service

LeadOS provides a lead intelligence platform that autonomously discovers publicly available signals of buying intent, scores and enriches them using AI, and delivers lead data to clients via webhook, email digest, or portal download. The underlying intelligence system (crawlers, AI models, data sources, enrichment providers) is proprietary and not disclosed.

2. Account Registration

You must provide accurate information when creating an account. You are responsible for maintaining the security of your account credentials and API keys. LeadOS is not liable for losses caused by unauthorised access to your account.

You may not create accounts on behalf of others without their knowledge. One account per entity. Abuse prevention measures, including account-level rate limiting, are enforced automatically.

3. Acceptable Use

You agree not to use LeadOS to:

  • Send spam, unsolicited bulk email, or harassing communications
  • Target individuals in prohibited industries (see below)
  • Circumvent any platform's terms of service using delivered leads
  • Resell LeadOS leads without a written agreement
  • Attempt to reverse-engineer the LeadOS source discovery system
  • Use the platform for any illegal purpose

Prohibited industries

LeadOS may not be used for lead generation in the following categories:

  • Adult content or services
  • Gambling (unlicensed)
  • Weapons and firearms (unlicensed)
  • Predatory financial services
  • Any service that is illegal in the client's jurisdiction

4. Lead Data — Your Responsibility

LeadOS identifies publicly available signals. We do not guarantee that individuals identified have opted in to receive contact from you. You are solely responsible for your compliance with applicable outreach laws including:

  • CAN-SPAM Act (US)
  • CASL (Canada)
  • GDPR (EU/UK)
  • CCPA (California)
  • Any local equivalent in your jurisdiction

LeadOS is not a data broker under applicable law. Lead data passes through our system and is not retained by us. See our Privacy Policy for details.

5. Billing and Credits

LeadOS operates on a pre-purchase credit system. Credits are charged only when leads are successfully delivered. Unused credits never expire.

  • Minimum top-up: $25 (Starter package)
  • Card payments: processed by Stripe
  • Offline payments: bank transfer, cash, or cheque — submit a credit request from your billing page
  • Auto top-up: optional, fully configurable threshold and monthly cap
  • Free credits: 50 credits on email verification, one per account

6. Refund Policy

  • Invalid email bounced: 1 credit refunded automatically (verified bounce)
  • Verified duplicate despite dedup system: full credit refund for that lead
  • Under-delivery: no refund — credits are only charged for leads actually delivered
  • Monthly cap: refunds are capped at 10% of credits consumed in any calendar month
  • Top-up refunds: credits that have not been consumed are refundable within 14 days of purchase at our discretion

7. Supply Estimates

Supply estimates provided after campaign creation are indicative only — they are based on a lightweight background scan and may not reflect actual daily delivery. LeadOS does not guarantee any specific lead volume.

8. Service Availability

LeadOS makes no uptime guarantee in these standard terms. We aim for ≥99% uptime but are not liable for service interruptions. Enterprise agreements may include SLA terms.

We reserve the right to perform maintenance that may temporarily interrupt service. We will provide advance notice where practicable.

9. Intellectual Property

LeadOS, including its crawler infrastructure, AI models, scoring algorithms, and enrichment pipeline, are proprietary. You receive a licence to use the platform service — you do not receive any ownership of the underlying technology.

Lead data delivered to you becomes your data, subject to applicable laws on processing personal data.

10. Termination

Either party may terminate at any time. We reserve the right to suspend or terminate accounts that violate these terms, with or without notice. Remaining unused credits at termination will be refunded within 30 days, less any outstanding amounts owed.

11. Limitation of Liability

LeadOS is not liable for indirect, incidental, or consequential damages arising from use of the platform. Our total liability is capped at the credits purchased in the prior 3 months. We are not liable for any compliance fines you incur from your outreach activities.

12. Changes to Terms

We may update these terms. Material changes will be communicated by email with 30 days notice. Continued use after the effective date constitutes acceptance.

13. Governing Law

These terms are governed by the laws of the jurisdiction in which LeadOS is incorporated. Disputes will be resolved through binding arbitration before resorting to litigation, except for IP disputes or emergency injunctive relief.

14. Contact

Legal questions: support@leados.net